In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners to identify one recent job they completed where there was a significant client write-off and consider (a) what were the causes of this write-off? (b) What could they have done...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners to review their firm’s approach to formal client feedback and discuss options to improve the client feedback process. We don’t have a formal feedback program, we find most feedback...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners to document the process of client engagement and re-engagement. What could be done to encourage more communication and real engagement with clients during this process? Our client...
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