In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a client service administrator in public practice, to consider what types of client segmentation their firm undertakes and whether this results in new service opportunities? Learner...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a client service administrator in public practice, to consider what needs to happen to change the way the firm deals with clients? Learner Reflection The first potential roadblock that...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a partner in public practice, to review the use of software used to provide business advisory reports. What can the firm do to improve internal capability? Learner Reflection We use 3...
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