In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a partner in public practice, to review the benchmark data available to their firm. To what extent do they believe this data is used for the purposes of financial analysis and...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, an administrator in public practice, to consider how staff behaviour reflected the firm’s approach to client relationship management. Learner Reflection We try to be a client centric...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a young partner in public practice, to identify and consider the key challenges they have with effective delegation. Learner Reflection Key Challenges with delegation for me Lack of...
In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners to consider how client managers and partners can effectively incorporate client feedback on service levels as part of client meetings Learner Reflection We currently do this in end of...
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