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From the eLearning Trenches

How can You Use Benchmark Data to Add Value to Business Clients?

How can You Use Benchmark Data to Add Value to Business Clients?

In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a partner in public practice, to review the benchmark data available to their firm. To what extent do they believe this data is used for the purposes of financial analysis and...

Secrets to Finding Out What Clients Really Think

Secrets to Finding Out What Clients Really Think

In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners to consider how client managers and partners can effectively incorporate client feedback on service levels as part of client meetings  Learner Reflection We currently do this in end of...

How can Client Segmentation Help Your Firm?

How can Client Segmentation Help Your Firm?

In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a client service administrator in public practice, to consider what types of client segmentation their firm undertakes and whether this results in new service opportunities? Learner...

What Software Do You Use to Deliver Business Advisory Reports?

What Software Do You Use to Deliver Business Advisory Reports?

In today’s episode of ‘From the eLearning Trenches,’ we asked one of our learners, a partner in public practice, to review the use of software used to provide business advisory reports. What can the firm do to improve internal capability? Learner Reflection We use 3...

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